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Hundreds of people have formed impressions of you through that little device(装置)on your desk. And they’ve never actually 21 you. Everything they know about you 22 through this device, sometimes from hundreds of miles away. 23 they feel they can know you 24 from the sound of your voice. That’s how powerful the 25 is.
Powerful, yes, but not always 26 . For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met 27 , got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really 28 me. I sometimes wished to 29 another agent.
One morning, I had to 30 an immediate flight home for a family emergency. I ran into Rani’s office 31 . The woman sitting at the desk, 32 my madness, sympathetically jumped up. She gave me a 33 smile, nodded while listening patiently, and then printed out the 34 immediately. “What a wonderful lady!” I thought.
Rushing out 35 I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said. I turned around and saw a 36 woman with a big smile on her face waving to wish me a safe trip. I was 37 ! Why had I thought she was cold? Rani was, well, so 38 .
Sitting back in the car
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